Autodesk software products are known for their high quality. But even the best software contains software defects that may occasionally cause your system to close unexpectedly. When a software error occurs, Autodesk’s Customer Error Reporting (CER) makes it easy for you to send the details of the software error to Autodesk for analysis.
CER Workflow Diagram
This diagram provides an overview of how Customer Error Reporting works.
Click on the image for details.
How CER Works
The Customer Error Report dialog box appears whenever the Autodesk product you are using closes unexpectedly. If you choose to send an error report to Autodesk, the CER feature records the portion of program that was in use when the error occurred, the recent command history, and basic system information. In addition, you can include your e-mail address and a step-by-step description in the report. The customer error report is sent to Autodesk over a secure internet connection.
When Autodesk receives the error report, automated systems sort the reports so that Autodesk developers can review them. Reports are then analyzed and errors are prioritized based on their severity and the number of customers affected by a problem.
Once a software error is believed to be fixed, it is included in either a future maintenance update or the next release of the product. Autodesk also notifies those customers who initially reported the error and included their email address in the customer error report.
What Information Is Collected
- Operating system name and version
- Autodesk product name, version, and serial number
- Graphics configuration driver name and version
- List of applications loaded when an error occurs
- List of recent Autodesk commands
- Portion of Autodesk program in memory when an error occurs
In addition to the above information, you may choose to include the following optional information:
- E-mail address: if provided by the customer in the Customer Error Report dialog box
- Step-by-step description of the error: if provided by the customer in the Customer Error Report dialog box
- Computer name: if enabled with the Deployment wizard or the CAD Manager Control utility
Much more functionality with CER reporting might be added in the future for some very nice things in addition to the current alert letting you know a service pack is available now for your AutoCAD that could fix your problem. For example we could let you know if a specific fix or solution is available for your error. So many possibilities so please send in those CER reports so we can research the issues you are experiencing and include any known steps or an email so we can contact you. In the end the main thing is that this makes the products much more stable and error proof and improves the product underlying code and performance.
AutoCAD CER http://www.autodesk.com/cer
The part of your flow diagram where it says that a message is sent saying “thank you for your submission”, has not occured once in all the errors I have submitted. I don’t send them anymore as I have assumed that no one actually views them.
If you are connected to the Internet then you should see the message after submission. You can email me direct at shaan.hurley@autodesk.com and I can help figure out why yours is not. Perhaps it is as simple as a firewall or router blocking them. These CER reports are really important to get your issues resolved.
Cheers,
Shaan
fatal error
dbxcas6
ok
unhandled exception d40001
(access violation reading 0x0222)
at address 222h
ok
Fatal error
Unhandled Access violation ready
0x0024 exception at 7a81bdfh
PING:
TITLE: Autodesk Research on Command Usage from CIP Data
BLOG NAME: Between the Lines
The Autodesk Research group has been slicing and dicing data to better understand the top commands and then the top 3 following commands after that command and even links to the predicted next command based on the data.
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TITLE: AutoCAD 2009 and AutoCAD LT 2009 Update 1 (Service Pack)
BLOG NAME: Between the Lines
AutoCAD 2009 and AutoCAD LT 2009 Update 1 has been released to customers to improve the product experience.
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TITLE: Autodesk Products Customer Error Reporting (CER) Now Does a Roundtrip!
BLOG NAME: Between the Lines
Now when you crash an Autodesk product not only is the important details are sent to Autodesk and later an email notification if you entered your email address when a fix is available, but now you can see immediately if there is a fix for this issue.
PING:
TITLE: Why you should submit those error reports…
BLOG NAME: RobiNZ CAD Blog
Why you should submit Autodesk CER Reports :
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TITLE: 85% Do Not Enter an Email in Their Error Reports
BLOG NAME: Between the Lines
That’s right when a AutoCAD 2007 user crashes (hopefully not) they are presented with a Customer Error Report “CER” dialog. These come into the AutoCAD development team and are researched for the cause. These are very important to Autodesk to